tag:www.preludestatus.com,2005:/historyPrelude Status - Incident History2024-03-29T05:23:02ZPreludetag:www.preludestatus.com,2005:Incident/200401152024-02-21T19:20:48Z2024-02-21T19:20:48ZLoops Scheduling is Experiencing Degraded Performance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/196907522024-01-12T21:56:44Z2024-01-12T21:56:44ZIntermittent API and Connectivity Issues with Greenhouse<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Resolved</strong> - We believe the exceptions from Greenhouse have resolved, but engineering will continue to monitor in case of regressions.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Monitoring</strong> - Engineering is continuing to monitor the suspected Greenhouse partial outage.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Investigating</strong> - We are seeing an elevated number of error responses from Greenhouse at this time. Engineering is monitoring for updates from Greenhouse as to a resolution.</p>tag:www.preludestatus.com,2005:Incident/194522092023-12-15T23:35:23Z2023-12-15T23:35:23ZWe are experiencing intermittent slowdowns and connectivity issues to Prelude<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:35</var> UTC</small><br><strong>Resolved</strong> - We are no longer experiencing intermittent connectivity issues at this time.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/194407952023-12-15T15:30:30Z2023-12-15T15:30:30ZDegraded Performance: Timeout Errors<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/191322442023-11-16T05:17:20Z2023-11-16T05:17:20ZDegraded performance on asynchronous processing of tasks<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>05:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>01:18</var> UTC</small><br><strong>Update</strong> - Our team is continuing to monitor the progress of the fix.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:33</var> UTC</small><br><strong>Investigating</strong> - We have identified a backlog of asynchronous tasks that may degrade some areas of Prelude. Our engineers have reverted a change and are deploying additional assets to work through the backlog. We continue to monitor.</p>tag:www.preludestatus.com,2005:Incident/189723092023-11-06T13:35:17Z2023-11-06T13:35:17ZZoom integration requiring reset<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Resolved</strong> - We are no longer getting reports of disconnected zoom instances at this time. We continue to work with zoom to further understand why this happened to some customers and when we have further information.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Investigating</strong> - Zoom integration for some customers has been disconnected and we are investigating with Zoom for further understanding as to why.<br /><br />Currently, reauthorizing that integration should be possible and we apologize for the inconvenience.<br /><br />If further guidance for the integration is needed, please reach out to support at support@prelude.co</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:www.preludestatus.com,2005:Incident/189920742023-11-01T19:31:22Z2023-11-01T19:31:22ZIssue with fetching and syncing Greenhouse candidates<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.preludestatus.com,2005:Incident/185669212023-09-21T17:00:24Z2023-09-21T17:00:25ZElevated error rate from Google APIs causing degraded Prelude performance<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Investigating</strong> - The Google Calendar API is experiencing a partial outage resulting in degraded application performance in Prelude. We are monitoring this issue and will provide an update once it's resolved.</p>tag:www.preludestatus.com,2005:Incident/184242632023-09-14T03:30:37Z2023-09-14T03:30:37ZDatabase Maintenance<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:www.preludestatus.com,2005:Incident/183504652023-09-01T15:56:17Z2023-09-01T15:56:17ZWe are experiencing degraded Loops Scheduling Performance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/183103572023-08-29T18:23:57Z2023-08-29T18:23:57ZWe are experiencing degraded Loops performance<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:20</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/178147992023-07-15T16:24:43Z2023-07-15T16:24:43ZDatabase Upgrade<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance complete.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. The main focus is a scheduled database upgrade which can take up to 90 minutes. During this time Calendly Recruiting Solutions application will be unavailable. Sorry for any inconvenience this might cause.</p>tag:www.preludestatus.com,2005:Incident/178347462023-07-12T21:03:39Z2023-07-12T21:03:39ZPrelude Reports are Currently Experiencing Degraded Performance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/176994942023-06-29T21:34:57Z2023-06-29T21:34:57ZPrelude is currently experiencing slow loading times and scheduler errors for some users<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:36</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/175827412023-06-15T14:35:53Z2023-06-15T14:35:53ZWe are currently experiencing an issue with Loops Scheduling<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>13:11</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/175635212023-06-13T21:50:01Z2023-06-13T21:50:01ZDue to a 3rd Party Vendor Outage Loops Scheduling is Currently Unavailable<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Identified</strong> - The issue has been identified as an AWS outage. Once the outage has been resolved all functionality should return.</p>tag:www.preludestatus.com,2005:Incident/175131132023-06-08T17:28:56Z2023-06-08T17:28:56ZWe are currently experiencing an outage with our Chrome Extension<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/174464952023-06-06T17:11:51Z2023-06-06T17:11:51ZUser Notifications are currently experiencing degraded performance<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>00:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/172669722023-05-17T13:03:25Z2023-05-17T13:03:25ZUser Notifications are currently experiencing degraded performance<p><small>May <var data-var='date'>17</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>18:29</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing users from receiving notifications when an interviewer accepts or declines an invitation.</p>tag:www.preludestatus.com,2005:Incident/171542502023-05-05T14:01:48Z2023-05-05T14:01:48ZWe are currently experiencing an issue with updating Interviewer Settings<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/168235372023-04-11T19:10:29Z2023-04-11T19:10:29ZWe are currently experiencing an outage with our Chrome Extension<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.preludestatus.com,2005:Incident/167507352023-04-04T16:20:08Z2023-04-04T16:20:08ZWe are currently experiencing issues with CSV Reports downloading blank or with unintelligible characters<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating.</p>tag:www.preludestatus.com,2005:Incident/105399262022-07-11T22:30:06Z2022-07-11T22:30:06ZUsers unable to add CodeSignal links to meetings.<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>20:54</var> UTC</small><br><strong>Monitoring</strong> - CodeSignal has pushed out a fix and the issue should be resolved, but we are monitoring. Please report any issues if encountered.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Investigating</strong> - Users receiving error when attempting to add CodeSignal assessment links to meetings within Prelude. Errors coming directly from CodeSignal, potential outage.</p>tag:www.preludestatus.com,2005:Incident/102716752022-06-13T22:37:13Z2022-06-13T22:37:13ZGoogle users unable to schedule or access existing interviews.<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Investigating</strong> - Google users have reported being unable to access existing interviews or schedule new ones. We are looking into the issue and will provide updates as soon as possible! :)</p>tag:www.preludestatus.com,2005:Incident/102692092022-06-13T19:55:29Z2022-06-13T19:55:29ZGreenhouse API issues<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Resolved</strong> - Greenhouse has confirmed the increased error rates on the Harvest API and resolved the issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Monitoring</strong> - Errors have not been observed in roughly 30 minutes for this issue - we are monitoring the situation, but this should be resolved for most customers.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:12</var> UTC</small><br><strong>Investigating</strong> - It appears as though Greenhouse is having an issue with its Harvest API, preventing some customers from being able to access Greenhouse data within Prelude. We are investigating this issue, though this is likely a Greenhouse error.</p>